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Citizens' Charter - Home
I - Our Organization
II - Our Goals and Strategies
III - Our Programs and Projects
  1. Job Search Assistance for Wage Employment
  2. Capacity-building Program for Livelihood
  3. Social Partnership Promotion and Dispute Resolution Program
  4. Professional Regulation, TVET, and Productivity Programs
  5. Ensure Fair and Just Terms and Conditions of Employment
  6. Social Protection and Welfare Program
  7. Occupational Safety and Health
IV - Our Performance Pledge
V - Our Key Frontline Services
  1. General Information
  2. Local Simple Transaction
    1. Application for Alien Employment Permit
    2. Registration of Job Contractors and Sub-contractors
    3. Issuance of Authority to Recruit Outside their Business Address
    4. Clearance to Conduct Jobs Fair
    5. Application for Working Child's Permit
    6. Registration of Union
    7. Registration of Worker's Association
    8. Registration of Collective Bargaining Agreement
    9. Certification from DOLE that Company Has No Pending / Has Pending Case
    10. Issuance of Overseas Employment Certificate at Post
    11. Issuance of Overseas Employment Certificate at Post
    12. Private Recruitment and Placement Agency License
    13. Accreditation of Occupational Safety and Health Practitioners
    14. Accreditation of Co-Partner
    15. Application for Livelihood Project Assistance
VI - Our Citizens Feedback System
VII - Our Citizen Redress/Grievance Mechanism
Citizens' Charter - Home
I - Our Organization

The Department of Labor and Employment
Family of Agencies

Employees Compensation Commission (ECC) * Institute for Labor Studies (ILS) * Maritime Training Council (MTC) National Conciliation and Mediation Board (NCMB) * National Labor Relations Commission (NLRC) * National Maritime Polytechnic (NMP) * National Wages and Productivity Commission (NWPC) * Occupational Safety and Health Center (OSHC) * Overseas Workers Welfare Administration (OWWA) * Philippine Overseas Employment Administration (POEA) * Professional Regulation Commission (PRC) * Technical Education and Skills Development Authority (TESDA)

The Department of Labor and Employment (DOLE) was established as a small bureau in 1908 under the Department of Commerce and Police. It had, for its principal functions, the registration of laborers, the compilation and analysis of statistics pertaining to labor market situation, the organization of employment agencies, and the settlement of disputes.

On December 8, 1933, the Bureau of Labor was constituted as a Department by virtue of Republic Act 4121. Since then, it has continuously evolved its thrusts and strategies to respond to emerging socio-political and economic challenges while keeping as primary concern the protection and promotion of the welfare of local and overseas Filipino workers (OFWs).

Today, the DOLE is the national government agency mandated to formulate policies, implement programs and serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment.

It serves more than 36 million workers comprising the country's labor force, covering those in the formal and informal economies, private and public. On top of this, the DOLE clients also include workers' organizations, employers and/or employers' groups, non-government organizations (NGOs), and other government agencies, the academe, other stakeholders, international organizations (e.g., ILO, IOM, UNDP, UNICEF), and the international community including the host countries of our OFWs.

To carry out its mandate, the DOLE has 16 regional offices, 83 Field Offices with four (4) Satellite Offices, 38 overseas posts, 7 bureaus, 7 staff services and 12 agencies attached to it for policy and program supervision and/or coordination. It has a total manpower complement of 8,518.

Our Mission

To promote gainful employment opportunities,

develop human resources,

protect workers and promote their welfare,

and maintain industrial peace.

Our Vision

Every Filipino worker attains full, decent and productive employment.

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