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Citizens' Charter - Home
I - Our Organization
II - Our Goals and Strategies
III - Our Programs and Projects
  1. Job Search Assistance for Wage Employment
  2. Capacity-building Program for Livelihood
  3. Social Partnership Promotion and Dispute Resolution Program
  4. Professional Regulation, TVET, and Productivity Programs
  5. Ensure Fair and Just Terms and Conditions of Employment
  6. Social Protection and Welfare Program
  7. Occupational Safety and Health
IV - Our Performance Pledge
V - Our Key Frontline Services
  1. General Information
  2. Local Simple Transaction
    1. Application for Alien Employment Permit
    2. Registration of Job Contractors and Sub-contractors
    3. Issuance of Authority to Recruit Outside their Business Address
    4. Clearance to Conduct Jobs Fair
    5. Application for Working Child's Permit
    6. Registration of Union
    7. Registration of Worker's Association
    8. Registration of Collective Bargaining Agreement
    9. Certification from DOLE that Company Has No Pending / Has Pending Case
    10. Issuance of Overseas Employment Certificate at Post
    11. Issuance of Overseas Employment Certificate at Post
    12. Private Recruitment and Placement Agency License
    13. Accreditation of Occupational Safety and Health Practitioners
    14. Accreditation of Co-Partner
    15. Application for Livelihood Project Assistance
VI - Our Citizens Feedback System
VII - Our Citizen Redress/Grievance Mechanism
Citizens' Charter - Home
IV - Our Performance Pledge

We, the Officials and Employees of the

Department of Labor and Employment

Pledge to:

eliver services to you in accordance with the procedures and timeframe provided in our service standards, from Monday to Friday, 8:00 am to 5:00 pm without lunch break.
pen our Hotlines, our text service facilities, and website 24 hours a day, 7 days a week, so that you have easy access to information on our services, wherever you are.
isten to and act on your complaints as well as suggestions regarding our procedures or personnel within the same day that you have submitted those through our Help Desks and Public Assistance Units.
nsure that we shall attend promptly to your service needs, without qualification, and courteously handle each transaction with patience and in accordance with our Code of Ethics.

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